Show Your Support For Global Industrial and other Manufacturers & Suppliers on Manufacturers Near Me

Submitted by Dennis Fuchtman on 09/13/2022

dennis fuchtman 3 stars rating.

Overall Rating

shipping was to be 181$ but some how the got it up to 330 $

Google Review

Submitted by Mike Kraai on 08/29/2022

Mike Kraai 1 stars rating.

Overall Rating

Terrible customer service. Also very poor quality products. Bought two $700 ceiling fan from them, one stopped working after 14 months. Contacted Global Industrial, they said warranty expires at 12 months and they will not offer any refunds, warranty, or even a discount on a replacement fan. Terrible.

Google Review

Submitted by Skip Frink on 07/19/2022

Skip Frink 5 stars rating.

Overall Rating

Very attentive operator who took the order (the online fiasco was a disaster) and it was acknowledged to ship immediately.

Google Review

Submitted by Josh Kapnek on 06/28/2022

Josh Kapnek 1 stars rating.

Overall Rating

This company deserves zero stars and shouldn't be in business!

We purchased this fan from Global Industrial on 5/12/2021 and we installed it on 5/14/2021. It worked perfectly until 6/15/2022. When powered on, the fan violently jerked at a slow speed and would not speed up.

We disconnected power to the fan and checked everything. The wiring in the ceiling was secure and in perfect condition. The mechanical connections were tight. The wiring inside the fan housing was also secure and in perfect condition. Nothing was visibly wrong with the fan.

6/16/2022 - We reached out to Global Industrial's (GI) customer support for technical support via their website "contact us".
6/17/2022 - GI responded to my email. They stated that our 1 year warranty expired and we needed to contact their sales team to buy a replacement.

After that email, we traded 11 follow up emails between 6/17 and 6/22. I tried to explain to GI that I knew our warranty expired and I reached out in the hopes of getting technical support over the phone. GI said they would contact their tech team and follow up with me. I sent them a 13 second clip of the fan to demonstrate the malfunction. They claimed they could not open the video. After waiting 4 days and not getting a response, I emailed them again. Again they responded that I should buy a new fan and they would ship it for free. I repeated that I was simply asking for technical support on the phone. They said they would reach out to their tech team again. At that point I reminded them that they already said that 5 days ago and I asked for a manager to get involved.

During this period, I also called GI on 6/17 and 6/20. I explained my issue and explained that I was going to try to fix the fan myself but I requested to speak with a technician about my issues. GI refused to put me on the phone with technical support. They said since the fan was out of warranty, my only choices were to buy a new fan or order a replacement part and they would ship either for free. I explained that I couldn't determine what part needed replacing if I couldn't speak to a technician. GI said I should try YouTube (which I already did before contacting them).

On 6/21, I reached out via email to Rhine Electric Company. They manufacture the motor that Global Industrial used in the fan. I sent Rhine the 13 second clip and they responded on 6/22 that it looked like a motor sensor issue (two pronged cable coming from inside the motor housing).

On 6/24, Felicia Brown (a lead customer service representative from GI) finally responded to my request to get a manager involved. She stated that she requested information from the product management team on how to proceed. She also claimed that this issue was being "worked as an escalation, therefore, there is a sense of urgency added to the correspondence". Within an hour, I thanked her for responding and gave her the information I learned from Rhine.

It is now 6/28 and I have yet to hear any response. This fan has a DC motor in it which is known for its reliability and life span. We paid almost $500 for a fan that only lasted 13 months. Global Industrial refused to give any technical support, treated their customer with utter disrespect, refused to stand behind their product, and had the audacity to suggest a fix: buy a new fan from them. As a customer, we feel betrayed. We were sold a faulty product with an obvious manufacturing defect. We were willing to fix it ourselves and simply asked that Global Industrial speak to us on the phone about the process; yet they refused. Customers shouldn't have to stand for this behavior and mistreatment. Global Industrial should be held responsible and make this problem right.

Google Review

Submitted by Angel Poma on 06/08/2022

Angel Poma 1 stars rating.

Overall Rating

This company doesn't pay attention on your order, they ship my order to the wrong address, and NOT to the correct address per the PO, I even sent an email letting them know that they had the wrong address, but they still shipped to the wrong address

Google Review

Submitted by Roy Morelock on 05/19/2022

Roy Morelock 1 stars rating.

Overall Rating

Tried to cancel an order 5 minutes after ordered online,called and talked to customer support,Ruby,she said that she would did,got notifcation that evening order was shipped! Bummer!!

Google Review

Submitted by Steven Klass on 05/18/2022

Steven Klass 1 stars rating.

Overall Rating

I'm at a complete loss for words - We ordered the MBF 3820 from Global Industries and this is what and how it was delivered. To say this is the worst damage I have ever seen is an understatement. It was cracked, dented, on its side, completely wrecked.

Google Review

Submitted by Sal Metjahic on 04/18/2022

Sal Metjahic 1 stars rating.

Overall Rating

I wish I could give negative stars. This company has the worst customer service I've ever seen in my life. I will never order from them again after spending all morning being put on hold, ignored, transferred from person to person. Hung up on over and over again for something as simple as replacement keys. They are more interested in creating excuses instead of taking accountability and resolving the issue at hand. They didn't let me report the issue with upper management. Writing this review in the hopes that higher ups see this and correct the mess that is the customer service department.

Update: 3 weeks later and I finally have the keys. But wait, there's more. I paid $100 on 6 replacement keys that don't work. Back on with customer service and the headache continues. I just want the keys and to be done with this company. But they won't let me leave. Next step is just to buy a new cabinet completely as I don't think they have the ability to do this. Customer service said they will get back to me within 2-3 days. I doubt this will happen as per recent history. So, I'm sure I'll have to call back in a few days for the same line.

Google Review

Submitted by Gibby NYC on 04/06/2022

Gibby NYC 1 stars rating.

Overall Rating

Order shipped to wrong address via UPS (entirely different State. UPS said only Global Industrial can change address. Global Industrial was so advised by me. After a week UPS redelivered it to the wrong address a second time. Now my order record with Global states non-refundable. Zero help from them.

Google Review

Submitted by Dana Yero on 04/05/2022

Dana Yero 5 stars rating.

Overall Rating

Great pricing on storage containers. Fast shipping. Customer Service was very helpful and friendly.

Google Review

Submitted by John Walker on 03/16/2022

John Walker 5 stars rating.

Overall Rating

My order of an Elkay double cooling fountain was handled perfectly! It arrived in excellent condition in 3 days from order date. The unit works as it should and has no issues so far. I will shop Global Industrial again.

Google Review

Submitted by Jim Richardson on 03/16/2022

Jim Richardson 1 stars rating.

Overall Rating

They sent truck freight and as usual the trucking company SAT on the freight until after the delivery was LATE! The trucking company never did contact me. I had to call them and of course what did they say? They said the freight just arrived (a lie) and we were just going to call you (a lie also).

Google Review

Submitted by Michael Werndl on 02/07/2022

Michael Werndl 1 stars rating.

Overall Rating

They sent a completely wrong item, I wonder how that happened.
The customer chat is probably in India or somewhere else, however it was very time-consuming, they even wanted me to take photos of the wrong item... Just do your job right, and stop wasting my time! This is so annoying.

Google Review

Submitted by WBMM MGMT on 01/27/2022

WBMM MGMT 1 stars rating.

Overall Rating

They sent a broken machine, said they would fix it, never did. Said they would replace it, never did. Said they would send someone to pick it up and issue a refund, never did. This started in August and is still an on going problem and its almost February. Very upset, filing a complaint with the Ags office

Google Review

Submitted by Westside Storage on 01/27/2022

Westside Storage 1 stars rating.

Overall Rating

Extremely upset. Equipment was delivered broken, never fixed, never sent anyone to pick it up. This was delivered in August and we are now in late January and I am stuck with a broken machine they are either incompetent or criminal and I dont know which is worse

Google Review

Submitted by Mary Ann Lawrence on 01/27/2022

Mary Ann Lawrence 1 stars rating.

Overall Rating

Global industrial sold us a lemon for a floor scrubber. It was broken when it was delivered and they said it would be repaired, and several months went by. Then they said they would exchange it, and months went by. We have not been able to return it, exchange it or fix it. Personally I feel like they stole $4,000 from me and delivered a heap of junk

Google Review

Submitted by Will S Borchers on 01/27/2022

Will S Borchers 1 stars rating.

Overall Rating

Very unhappy with Global industrial. Purchased a floor scrubbing machine in August of 2021. The machine was broken when it was delivered, and has never worked since. We first tried to coordinate a repair through global industrial, which they never scheduled. Since then we have been trying to return the machine, have it replaced, or get a new one. It is now late January 2022 and we are still out almost $4,000 and stuck with a broken machine.

Google Review

Submitted by M G on 01/07/2022

M G 1 stars rating.

Overall Rating

They promise one or two day delivery on alot of items, and then it ends up taking one to two months to actually arrive. If you need the item before, it is worth it to look elsewhere. They are completely unreliable on there shipping, and simply horrible to do business with.

Google Review

Submitted by James Wallace on 12/30/2021

James Wallace 1 stars rating.

Overall Rating

Ordered Item T97184087 Wire mesh security cages. They are junk!! Just look at the pics I have posted. They want me to pay shipping to send the junk back.

Google Review

Submitted by Lady Morrison on 12/20/2021

Lady Morrison 1 stars rating.

Overall Rating

Placed order in July 2021. Initially was told that my order would arrive in 3 weeks. Since then the ship date has been pushed back every month. It is now December 2021 - -the latest update I was given was that there is not future ship date. Their customer service is terrible. I’ve had to reach out to them to get the status of my order.

Google Review

Submitted by Mike Ferguson on 12/16/2021

Mike Ferguson 1 stars rating.

Overall Rating

Bait and switch, then call and have to spend more to get what you order to start with. I'll never use these guys again.

I ordered shelving with storage bins but READ THE FINE PRINT shelving does not come as its pictured or described. I did not get the size bins I ordered. I was told I had to order and pay more for the bins that the picture and description said came with the unit. The tiny bins i got were what's included.

Find a more reputable retailer than these guys.

Google Review

Submitted by Kevin Hanks on 12/09/2021

Kevin Hanks 1 stars rating.

Overall Rating

Can;t reach customer service. Can't set up account thei web is in some kind of loop. Sent the wrong products.
What a Pain

Google Review

Submitted by Stanislav Sinogeikin on 11/24/2021

Stanislav Sinogeikin 5 stars rating.

Overall Rating

Reasonable prices. The order was delivered lightening fast (I have received it next day). The only thing is that people in different departments do not know what is going on in the next room - I have received shipping confirmation a day after the order was delivered.

Google Review

Submitted by Tex Haines on 11/05/2021

Tex Haines 1 stars rating.

Overall Rating

Bummed I bought the wrong pump and it is harder to contact them about it than I thought. Make your emails able to accept reply.

Google Review

Submitted by UU Fellowship on 11/03/2021

UU Fellowship 1 stars rating.

Overall Rating

I found their order form very confusing. It should be easy to distinguish between a shipping address and a billing address-- but I could not figure it out. It appears that the chairs I ordered will appear at a construction site, instead of the desired shipping address. When I chatted with someone to help me correct this- the only thing he could offer was to cancel the order. I said - sure- cancel the order- but I have no email confirmation that it cancelled...The only thing I have received is a notice that the chairs will show up at the construction site. It is unfortunate that this experience has been so trying. We wanted to check one chair before we ordered 50. I don't know what we will do now. [Edited after the chair arrived: In the end it did appear at the desired location. But only because I noticed that the cancellation notice appeared AFTER the chairs were on the UPS truck & out for delivery. At that point, after a phone call to UPS and to Global, the delivery was delayed a day and the chair got to the right place. ]

Google Review

Submitted by Nicholas George on 09/29/2021

Nicholas George 1 stars rating.

Overall Rating

Purchased an exhaust fan I am unable to place a review on the site for this product so I am doing it here the18” non-corrosive exhaust fan is complete junk I used it 5 times and sounds like a bearing wore out and now useless. Unfortunately they tell me there is a one year warrant i it burned out 3 months post warranty but only used 5 times in a 3 month period.

Google Review

Submitted by William “Bill” Jacobs on 08/10/2021

William “Bill” Jacobs 1 stars rating.

Overall Rating

The Global Industrial customer website is terrible. There is no way to correct errors in ones address nor is there any means to effect an address change if one moves. This is the most basic level of any web based business and Global Industrial Fails. Working with their on-line chat or calling their customer service number is useless, they have no power to help you. I can't believe is this day and age a web based business will not allow a customer to access or edit his physical address, even if's wrong! Just terrible!

Google Review

Submitted by Joshua Muncy on 08/04/2021

Joshua Muncy 1 stars rating.

Overall Rating

There customer service is lacking, I purchased a defective Dehumidifier and got nothing but the run around until the 30 days warranty expired....($2k gone just like that)Do not purchase from this company, save yourself the headache.

Google Review

Submitted by W C on 07/28/2021

W C 5 stars rating.

Overall Rating

Global Industrial is a company of Top Professionals and they truly cares about their customers. There are things that go wrong in every business, job and company. Global cares and they are a great company

Google Review

Submitted by Chris Whitney on 07/22/2021

Chris Whitney 1 stars rating.

Overall Rating

Ordered 6ft long outlet strip. First one came bent to hell. They sent another free of charge and it was damaged again. Just gave up with these people.

Google Review

Submitted by Zalmen Leib Rosenthal on 06/29/2021

Zalmen Leib Rosenthal 1 stars rating.

Overall Rating

Purchased a nice size order; took almost a month for items to come (unacceptable) and I paid almost $1,000 shipping for items not to be delivered to our shop. I now have to go find guys to help me carry goods back to our location. Customer service guy was unhelpful and rude. How is this OK? I wouldn't trust this company every again.

Google Review

Submitted by A G on 06/17/2021

A G 1 stars rating.

Overall Rating

Worst customer service EVER. Fraudulent scam practices and they hang up on you when call about your order. GI--if you think customers do not notice you charge parts of orders a year after they have been purchased and months after they were received--think again! Reeks of unlawful business practice. Books definitely need a good audit. Avoid GI and take your business elsewhere.

Google Review

Submitted by Chris on 05/24/2021

Chris 1 stars rating.

Overall Rating

This is the worst company I have ever dealt with. I canceled an order within 20 minutes of placing when I realized I ordered the wrong item. It was 4:00 AM in the morning eastern, on a Saturday, therefore nobody was in the warehouse to process this order. They refused to cancel and told me they would ship it anyway. Then the order got delayed because it was out of stock. I again let them know that I didn't need it, and obviously they hadn't prepared the shipment yet, so I told them to cancel it, and again they refused. So sure enough, when it came in stock, they shipped it to me.

After threatening to go the BBB they finally agreed to a full refund. However, now I see that they only gave a partial refund. I will be going to the BBB after all and disputing the payment. Do not do business with this company.

Google Review

Submitted by Margaret Baisley on 03/04/2021

Margaret Baisley 1 stars rating.

Overall Rating

Worst customer service ever! I am now on my 16th call, with no response. I ordered 7 file cabinets, which they refused to deliver to my office. They said they were leaving them on the sidewalk, even tho I asked for white glove service to the space. I cancelled the order and the trucker took them back. Now they claim they were delivered and refuse to process the refund. Never again! Do not do business with this company--unresponsive, lying, overcharging reps who are no help at all.

Google Review

Submitted by Sheila Moore on 01/22/2021

Sheila Moore 1 stars rating.

Overall Rating

It's a good idea for you to expect orders to take longer than anticipated on orders from Global Industrial. We paid extra for UPS 2nd Day shipping and it took a week to get a tracking number. E-mails that provide you an arrival date should say SHIP date instead of arrival date (arrival is arrival at Global, not to you, which is misleading). The 2nd day shipping only starts AFTER the warehouse scans and processes the order and they may take a week to get around to it ... and it appears from chat with Service that the warehouse is not their warehouse, but another warehouse that ships it to Global Industrial and then the 2-day starts after Global receives it (the warehouse does not ship directly to customer). Don't pay extra for expedited delivery. Estimated delivery for the same product on the website with free shipping is one week .... Paying for faster shipping is taking closer to two weeks (still don't have the product in hand). Ordering here is fine if you have no time constraints, but if you have any urgency you will be frustrated.

Google Review

Submitted by Manuel Colchete on 01/21/2021

Manuel Colchete 1 stars rating.

Overall Rating

DON'T WASTE TIME OR MONEY WITH THIS COMPANY!!

OMG they had us going around since November to try to get an Item, they said it was available for pick up, we drove over an hour to get the item and they said sorry was a mistake its not in stock, then they called and said it was another mistake that they do have it available and they will ship it to us, the first eta was Dec 27th, then it was changed to June, after a week they changed to May, we kept calling and finally we were told January 20th, today January 21st called again and I was told April, this seems to be a joke, I don't know how they do business and how they are planing to stay up like this. Terrible service. I would give them 0 rating if I had the option.

Google Review

Submitted by Christopher Brown on 10/06/2020

Christopher Brown 1 stars rating.

Overall Rating

I ordered a floor scrubbing machine for a warehouse. It was supposed to arrive a week ago. Not only did it not arrive, but there's no way to track it and nobody at the company who can actually answer any questions. I had one brief interaction with a live chat rep who told me that he'd look into it and get back to me within 48 hours. Nope. No response at all.

Finally, I contacted AMEX and refuted the charge. I still don't know if Global Industrial is planning to ship this thing, but if a delivery shows up, I'm sending it back. I don't trust a company who takes your money, then goes radio silent. VERY shady.

Google Review

Submitted by David Triezenberg on 09/04/2020

David Triezenberg 1 stars rating.

Overall Rating

It did not go well. I tried twice to use my Paypal account and both times it failed. Called customer service and tried chat, but both of these took much too long for responses. Finally got the order placed with a credit card. The process was too difficult.

Google Review

Submitted by Ken Denison on 08/26/2020

Ken Denison 5 stars rating.

Overall Rating

This was such an easy ordering process. I had some questions regarding my purchase and when I called, I was met with friendly and knowledgeable answers.
I have been getting emails regarding shipping progress, which I appreciate.

I would definitely order again from Global!

Google Review

Submitted by Grazielle Faria Soares on 08/18/2020

Grazielle Faria Soares 1 stars rating.

Overall Rating

I wish there was a ZERO star!
I ordered some items on APRIL and I haven't received anything. Instead, they sent me the wrong size item. I tried to contact the company countless times and every time they had a different excuse. After all, I was told that the shipping company delivered my items and I signed for it, which isn't true! I sent emails with the papers I have from the shipping company to prove that it was actually the wrong shipment, but they never responded to any of my emails. I haven't gotten my items or a refund. What a shame! The WORST company ever!

Google Review

Submitted by John Rudzinski on 08/13/2020

John Rudzinski 5 stars rating.

Overall Rating

Easily navigable website (tho be careful to check off all the boxes) with an immediate email confirmation of my order, and another email the same day! That the order was filled and being shipped (cheaper and faster than other similar websites)

Google Review

Submitted by Lisa Rosenbaum on 08/13/2020

Lisa Rosenbaum 5 stars rating.

Overall Rating

Ordered a fan motor for our ac ac u last year, unforseen incident with rain water recently so ordering same motor again. Works great shipping was as expected and product good working order!

Google Review

Submitted by Jeff S. on 08/05/2020

Jeff S. 5 stars rating.

Overall Rating

Wow! Than you so much!! We received the motor we needed yesterday after hearing it might not be available until October. Disappointed, we felt we had no choice after trying to find it elsewhere. To our surprise, Global took action to see that we received the motor within days of the order. We will definitely use Global industries again - grea customer service.

Google Review

Submitted by J Gorsline on 07/07/2020

J Gorsline 1 stars rating.

Overall Rating

Had to give one star since zero wasn't an option.
Placed an order and because they didn't pay their supplier my order has been delayed for over two weeks and still have not received the items. On 6/29/20 I was told they payed the bill and I would receive a shipping confirmation within 24 hours and still waiting on a confirmation. Just tried getting answers again this morning and they hung up on me after placing me on hold for 15 minutes.
I would highly recommend finding another supplier for your needs!!!!

Google Review

Submitted by Matt Lieberman on 06/15/2020

Matt Lieberman 1 stars rating.

Overall Rating

Is Zero stars possible?? Don't waste your money. I bought a floor scrubber, thing stopped working in under 30 days. I have called and emailed the warranty department and gotten zero response. I operate a wedding venue and clean floors are hugely important to my reputation. I now have to dispute the charge with my credit card company and buy another floor scrubber from another company. THIS COMPANY IS HORRIBLE>>>>>DONT BUY FROM THEM

Google Review

Submitted by Demetrius Amos on 06/13/2020

Demetrius Amos 4 stars rating.

Overall Rating

Ordered masks that where on back order, the date to receive kept changing because of demand, items could no be cancelled. (Still waiting for this set!)

I called and asked “What do you have in stock NOW that can be sent today!
Transforming Technologies Washable Facemask, Cleanroom Fabric, Earloop, Navy, Large - Pkg Qty 10

Received as promised. Mask material is made of excellent material. Fit great and are very comfortable.
Please note any COVID-19 ordered from Can NOT BE CANCELLED OR REFUNDED!!!

RECOMMEND: If you buying face masks LARGE size are better for adult. Small for kids.

Google Review

Submitted by AR Stevens on 06/10/2020

AR Stevens 4 stars rating.

Overall Rating

Much quicker arrival than expected. Unfortunately, I received 5 of the item ( a 3-speed fan) instead of the one I ordered. Will RMA the extraneous units back when I receive the label.

Google Review

Submitted by Warren Hendricks on 05/26/2020

Warren Hendricks 1 stars rating.

Overall Rating

SORRY. NOT A GOOD EXPERIENCE THUS FAR. I ordered 3 clothes racks which I need for my business. They were paid for and the money has come out of my credit card. However I have not received the order. There is a tracking number but it doesn't give me any information. The order was supposedly shipped on May 14 by UPS. Global is supposedly checking for me at this time, but I'm still waiting for information and am highly disappointed.

Google Review

Submitted by Susan Adams on 05/13/2020

Susan Adams 5 stars rating.

Overall Rating

The excellent customer service employee who answered my phone call and helped me find what I was looking for did an outstanding job. My order was shipped very promptly. Will definitely use this company again in the future.

Google Review

Submitted by Jon Magus on 04/24/2020

Jon Magus 2 stars rating.

Overall Rating

Good: Product arrived extremely quickly, and appears as advertised.

Bad: Product arrived damaged (attached photos show steep dents in the top), and seller offered a discount that would not apply to the order. I emailed the seller several days ago (immediately after placing the order) to ask about this mysterious, apparently fake discount offer; several business days later, seller has not responded. One of the drawers is very loud to open and close, suggesting broken ball bearings inside.

I'm truly disappointed.

Google Review

Submitted by Richard on 04/21/2020

Richard 4 stars rating.

Overall Rating

This was my first order with Global Industrial and everything went smoothly. The website is very easy to navigate and there was a large selection of what I was looking for. Shipping is a bit pricey but I'd order from this company again. The missing star is based on the shipping charges

Google Review

Submitted by Vicky Durham on 04/17/2020

Vicky Durham 5 stars rating.

Overall Rating

I bought the Little Inner Bin Cup QBC112 for Plastic Stacking Bins - 2-3/4 x 5-1/4 x 3 Blue from Global Industrial. They are a good size, and sturdy enough for my needs. They are a good price, and they came in just two days!

Google Review

Submitted by Scoop on 04/16/2020

Scoop 4 stars rating.

Overall Rating

I needed a wire shelf of exact dimensions and the people at Global Industrial were quick, courteous, and qualified to meet my very specific need. The first order (starter shelf unit with extra shelf) arrived like a short order sandwich--fast and just what I wanted. The price was reasonable, actually less than three other suppliers I had called earlier that same day. The only reason I did not give them 5 stars, and the sales and shipping teams both deserve all five, is that the weak link in the chain is the I.T. department. Not a big surprise; this happens frequently across the board and has been a recurring problem for years with no real solution in sight. Briefly, I called one order in, chatted the other (an additional extra shelf), both of which resulted in quickly emailed quotes. Herein lies the problems: (1) The emailed quote's right half is truncated and you can't view Tax, Shipping, and Total amounts. I would like to see these since it is a quote; and (2) The link inside the quote prompting you to go directly to Global's checkout simply does not work. It does, however, show you what you ordered last time you bought something, which is useless information at this point. So after plugging around the site trying to find a workaround and failing, I ended up having to call the company, wade through the phone menu, and end up with a different salesperson that the one I had been working with. Thankfully, the sales staff seemed to be quite competently trained and were patient while we sorted out the order. Summarizing, inventory is good, prices are good, salespeople are excellent, and I.T. needs a tune up. Don't let any less-than-positive statements I've made keep you from shopping here. No doubt, I'll return at a later date for something else.

Google Review

Submitted by Jeanette Taft on 03/19/2020

Jeanette Taft 4 stars rating.

Overall Rating

When calling we were on hold for a long time. then you ask a question and then back on hold. Everyone should be knowledgeable of all products etc.. I wanted to return and then reorder is it that hard. I think not. End of rant. Thanks for listening. This was my first order from there. Hopefully not my last.

Google Review

Submitted by Michelle Heard on 03/12/2020

Michelle Heard 5 stars rating.

Overall Rating

Excellent experience in finding the lowest cost of an item I found elsewhere. Daria was great with her customer service and our bike racks shipped out the same day. Thanks!

Google Review

Submitted by Carter Roth on 02/15/2020

Carter Roth 1 stars rating.

Overall Rating

First time buyer. I searched via Google for tire chains for 23x10.5x12 tires. Global Industrial had a good price. I ordered a set. They arrived on 2/13 and they are for 18x6.5x8. I need these chains to deal with a large amount of snow. This is not acceptable quality standards.

Google Review

Submitted by Ouise on 02/07/2020

Ouise 5 stars rating.

Overall Rating

Super friendly and helpful, both women I spoke to found the information I needed to make a sale. Great prices and considering the size and weight of my order the shipping seemed reasonable and still made the overall cost less that at one of the box stores. Thank you! Looking forward to a new countertop next week.

Google Review

Submitted by Lanier Sabo on 01/23/2020

Lanier Sabo 2 stars rating.

Overall Rating

I paid for two day delivery for an order. That order sat on site for a whole day before being picked up the following day. Which means it won't be delivered in two business days, but three. Don't waste your money on expedited shipping!

Google Review

Submitted by Keith Laramee on 01/21/2020

Keith Laramee 1 stars rating.

Overall Rating

Purchased a $3000 power jack that failed after 4 weeks of moderate use. They would not repair or replace it. They do not stand by their products. I will never order from them again. I requested a call from their customer service multiple times. Nothing. Terrible experience from beginning to end.

Google Review

Submitted by Glenn Ford on 01/18/2020

Glenn Ford 3 stars rating.

Overall Rating

I believe that Global has good products, but their shipping fees are seriously unconventional in today's B2B market. The fees are high; they offset the savings offered on their pricing in most cases.

Google Review

Submitted by Thomas Mitchell on 01/15/2020

Thomas Mitchell 2 stars rating.

Overall Rating

Very disapointed that a normal UPS Ground next day delivery, will take almost a week. It should have been shipped same day! A day and a half to print a label? whats that. Amazon would have had it here today and for 15 bucks less! I wanted to go with the specialty vendor for my respirator, so I paid more, now I wont have it for the job I need it for. I may just order another mask from Amazon tonight so I can have it tomorrow, and when the Pony Express arrives I'll give it to one of my employees.

Google Review

Submitted by David Carlton on 12/18/2019

David Carlton 1 stars rating.

Overall Rating

Terrible! unit came damaged, no wheels as pictured! I submitted a 'contact us' for a solution and no response. Emphatic 'do not recommend' Global Industrial. 12/18 update, delivery service delivered the wheels he left in truck; unit still damaged and no one from customer service ever replied about a solution.

Google Review

Submitted by Michael on 11/16/2019

Michael 5 stars rating.

Overall Rating

Outstanding Product and Customer Service
The first single LPG propane heater head arrived with a defective safety switch. Upon Global Industrial's reading of my unfavorable review, their customer service immediately responded. I was offered a full refund or a replacement. Since I love the hook up to the propane Tank (especially not having a use a rubber lpg gas line,) I elected the replacement. It arrived in 3 days via UPS, with no cost to me at all. I'm very impressed.

Google Review

Submitted by Danny Bottona on 11/13/2019

danny bottona 5 stars rating.

Overall Rating

My order was missing all the hardware necessary to assemble my unit. Called Global and it was delivered to my home that very same day. Good people to work with.

Google Review

Submitted by Elliott Glazer on 11/06/2019

elliott glazer 4 stars rating.

Overall Rating

The web site didnt work to take my order; they were having difficulties with it. But when I called customer service, the gentlemen who helped me was great. He was polite, efficient, thorough and detailed to make sure my little order was submitted correctly. I really appreciate customer service like this. If the web site had worked, this would be 5 stars. ANd the service rep gets 6 stars - great job!

Google Review

Submitted by J. K. on 10/28/2019

J. K. 5 stars rating.

Overall Rating

Pleasantly surprised with very attentive customer service. CS contacted ME weeks after the order to follow up. I highly recommend this business. They were efficient with tax exempt status for my purchase and helpful thorough the sales and delivery process.

Google Review

Submitted by John Slate on 10/24/2019

John Slate 2 stars rating.

Overall Rating

Decent product, but one of the portable tables that we have been shipped has a faulty electrical power strip. We called customer service to have a second sent to our office. Maybe 3 weeks later it was finally sent. The second one does not work either. I contacted support and have yet to hear back from customer support.

If you're willing to wait months to get a working product, this may be for you.

Google Review

Submitted by Betty G. Moore on 10/16/2019

Betty G. Moore 5 stars rating.

Overall Rating

Upon receipt of my purchase, without removing from box, it was apparent that there was a dent in the top. The packing was in perfect order, and the box was not damaged. Spoke with your Customer Service (Tatianna), who will replace it. I'm very appreciative of your service.

Google Review

Submitted by Paula McReynolds on 10/15/2019

Paula McReynolds 5 stars rating.

Overall Rating

We ordered an outdoor picnic table two years ago. Recently we notice rust on the table surface. We took photos, called and emailed customer service and within a few days we got a shipping notice for a new table top. Great customer service. We are delighted.

Google Review

Submitted by Hazel Williewonka on 10/07/2019

Hazel Williewonka 1 stars rating.

Overall Rating

I was looking at dust masks. I was about to buy the ones I wanted and it popped up that there was a similar one. The price was a dollar less so I bought 40 boxes BUT it was not a similar item, it was per each and not per box like what I wanted. I was charged for one what I could buy a whole box of 20 for. I tried to return it and they stamped non-returnable on the item. So not only did they confuse me into buying a different product, they wouldn't take it back. I have now spent over $400 on some non returnable dust masks that are nowhere near what i wanted. I also notice a shipping tag under the shipping label to us, Global bought these masks years ago and they were stuck with them so they over charged me and stuck me with them.
Double check all dealings with them, they are sleazy.

Google Review

Submitted by Ranger Rick on 10/04/2019

Ranger Rick 1 stars rating.

Overall Rating

Ordered a racking system for the top of a work bench. Items arrived, minus hardware and assembly instructions. I called immediately and discussed with a Customer Service rep. Hardware arrived while I was on vacation, but no assembly instructions. Called again and was promised that I would have them emailed to me that day. I also wanted to order another component for the racking system, was sent to a Sales rep after that. They were sadly lost, even with my order in front of them, bungling, completely clueless. I was patient for 5 minutes until I realized that I would probably get the wrong thing, transferred to a manager, who got the item right, also promised I would get instructions that afternoon. Now, a day later, still no instructions. There are lots of companies selling the same things, I'll probably find one with better organization.

Google Review

Submitted by Darryl D. Matthews on 09/24/2019

Darryl D. Matthews 1 stars rating.

Overall Rating

I was searching for a cabinet base tool chest to be able to set my tool box top on . This item popped up with a picture of a cabinet and it was in the clearance section so I ordered 2 of them. The tool box should not be the leading picture . My mistake and I wasted a 100 bucks

Google Review

Submitted by Miguel Zapata on 09/20/2019

Miguel Zapata 1 stars rating.

Overall Rating

this is certainly the worst company where I have ever purchased.

I have had problems with all of the customer representatives. they just take you as a game and make you bounce from department to department. nobody wants to work there!

I am trying to get a QUOTE just a QUOTE for a return and their return policy says I am able to get that and the reps over the phone just, laugh at me, denied it and pass from thru different departments.
Or, the other great solution for customers is that they just hung up.
this is the less serious company I have ever contacted. one step away from being a fraud.

Google Review

Submitted by Jack Lewnard on 09/12/2019

Jack Lewnard 1 stars rating.

Overall Rating

Ordered Nexelon wire shelves and posts. The shelves were delivered and not the posts. Tracking the posts, I found that UPS reported that the box containing the posts was severly damaged and empty. Global did not respond to UPS's message to them and I had to call them. They sent a replacement box of posts and this box was also severely damaged with posts sticking out the ends of the box. One post was scraped and missing its end cap. Now I will have to wait once again for a new post.

Google Review

Submitted by Chris Johnson on 09/06/2019

Chris Johnson 1 stars rating.

Overall Rating

RIP OFF!! Lies, short shipment, wrong product shipped, denial, HORRIBLE CUSTOMER EXPERIENCE.
I purchased $5,115.00 in racking 3 weeks ago. I was told it was all in stock and in the pictures you will see the sent me a shipping document indicating that all the product shipped complete. It did not, almost half the product is missing and as you see in the pictures they shipped a mixture of sizes. My warehouse receiving manger called them the same day to report the issues. The man at Global knew the order was shipped short, but he did not note it on any of the paperwork I received. Plus as you see in the pictures it is a huge mess because the racks cannot be assembled because the sizes are mis matched. The customer service person now wants pictures of the shortage, how do I picture a shortage. Their shipping person knows about the shortage. Terrible company to buy from and they have no idea how to get it right STAY AWAY!! I ordered for convenience they have turned this into a nightmare.

Google Review

Submitted by Neil Rosekrans on 08/28/2019

Neil Rosekrans 2 stars rating.

Overall Rating

I bought toilet paper from this company for my small office a few weeks ago and get CONSTANT e-mails and phone calls from this company now asking me about my purchase and trying to upsell more items. I'm thrilled with my toilet paper, it's truly great. But I'm not going to order again from this company because the near-daily phone calls and e-mails borderlines on harassment over a mundane order for toilet paper. I've asked to remove me from their list, but it does not work.

Google Review

Submitted by Paula Barnett on 07/29/2019

Paula Barnett 5 stars rating.

Overall Rating

Gayle Palmer is by far the exact person you want to talk to regarding customer service. She was extremely kind and helpful. You have a real asset in Ms. Palmer and this just encourages me to use Global Industrial again. She made ordering so easy.

Google Review

Submitted by Gordon Anyhowe on 07/08/2019

Gordon Anyhowe 1 stars rating.

Overall Rating

Made a purchase and paid for 2nd day air shipping, still waiting for item to arrive 5 days later. Consequently, job has been on hold and have a very unhappy customer.

Google Review

Submitted by Steve Spangler on 07/08/2019

steve spangler 5 stars rating.

Overall Rating

I ordered a 30" orbital fan for my garage at home. The pleasant girl on the phone made my order go well. Shipping was super fast and I had my fan delivered fully assembled and ready to go. High quality product with experienced staff made this purchase easy.
I will not hesitate to order from this company again.

Google Review

Submitted by Paul Hayes on 04/18/2019

Paul Hayes 1 stars rating.

Overall Rating

Just ordered from this company for the 1st AND LAST time. Ordered online after calling customer service. Was told my shipment, which was one bundle of corrugated bin boxes, would ship from closest location. Here is what has gone wrong so far, and I do not even have the shipment yet.
(1) Was told my order would ship from nearest location. From their Atlanta area location to me in the DFW area, UPS ground is 3 days. They shipped my order out of their Las Vegas area location, which is 4 days to me.
(2) They sent me an email with a UPS tracking number saying my order had shipped, which most reasonable people would take to mean it is in the hands of UPS. It was close to 24 hours after that before the UPS tracking system indicated the order had even been picked up.
(3) They appear to be padding the freight charges. I took weight and zip codes of origin and destination, and even as a small individual shipper, the rate was sognificantly lower than what they are charging., and its not like a bundle of boxes that are flat are going to get any outer packaging other than stretch wrap and labeling.

My only advice to anyone considering purchasing from Global Industrial is RUN !!! Run like the wind !!! You will know the next time I order from them because the weather person on your local news will be saying "and in other weather news, today hell did finally freeze over...".

Google Review

Submitted by Casey Kelly on 03/07/2019

Casey Kelly 1 stars rating.

Overall Rating

I placed two orders with this company. Both times something went wrong. 1st order was for a set of reel jacks. They mailed one 2nd day and it still hasn't shown on the third day. 2nd order was to fix the first by sending a second reel jack over night. Its the 3rd day and still hasn't shown. Now if you call customer Service," It's not our Fault". Anyone reading this Make them pay for shipping and when received you'll reimburse them. Shouldn't treat customers like its there fault for piss poor management!

Google Review

Submitted by Jessica Simons on 03/06/2019

Jessica Simons 1 stars rating.

Overall Rating

This company is a complete disgust to the American business ethics. They are full of lies and deceit. They tell you one price and charge you 2x on your credit card. I have 3 unauthorized credit charges from this company! The sales people calling you repeatedly harassing you. One sales rep by the name Joel Sklar uses foul language on the phone.

Google Review

Submitted by Whc Maintenance on 02/19/2019

whc maintenance 4 stars rating.

Overall Rating

Quality and service from Global has always been wonderful, quick and kind reps make it a breeze dealing with them. The only reason for the 4 star rating is the occasional issue with their vendors packing quality or wrong item being sent.

Google Review

Submitted by Caitlin Pulleyblank on 01/11/2019

Caitlin Pulleyblank 1 stars rating.

Overall Rating

Terrible. Arrived damaged box with missing pieces (screws, instructions) to construct white board then failed to ship pieces in time even within more than a week to get them here for our off site. Do not recommend!

Google Review

Submitted by Esther DiDonna on 11/06/2018

Esther DiDonna 1 stars rating.

Overall Rating

The rudest customer service they do well to sell you as their sales department is very Luce and seem accommodating until you have an issue and have to call their customer service department. Be careful of using your credit card they charged my credit card not being authorized.

Google Review

Submitted by Margie Best on 06/15/2018

Margie Best 1 stars rating.

Overall Rating

I hate to say never, but unless or until major changes are made, this company will not receive any of my business. Their customer service department should read "Customer SELF Service", because for the most part - unless I specifically asked them to make a call, look up a price or heaven forbid - actually follow up....it just is not happening. It is a shame that companies have grown so focused on the bottom line that the customers are now paying for it...out of their pocket as well as with the lack of customer service.

Google Review

Submitted by Fearn Adam on 06/15/2018

Fearn Adam 1 stars rating.

Overall Rating

Do not order from this company! They say 2-8 day delivery, so we timed our order to give them that time frame. Delivery date was pushed back an extra day - contacted customer service - they said “oops” it didn’t make the truck so now your order will arrive 4 days later. We explained we would not be at that location to accept the order (by the way it was an over $500 order, paid extra for residential delivery). Customer service said, well it will sit in a wharehouse and you’ll have to pay storage fees! ???? Really?!!! And go pick it up! Really?!!
Unless you know you’ll be at your delivery location day in day out forever - don’t trust their promise.

Google Review

Submitted by Pam Makie on 05/08/2018

Pam Makie 5 stars rating.

Overall Rating

You had a 3+1/2 gallon garbage pail in white metal. No one else does. Also it was delivered overnight! It was expected in 3-4 days. Great service. I live in NYC and could not find this size garbage pail anyplace: Not at Home Depot, Lowes, Container Store, Bed, Bath and Beyond, or any other basic hardware store, or big department store. Thanks again Global Industrial I really appreciate it. I did not need a little tiny or a giant garbage pail for my small Manhattan kitchen. You made my day!!!!

Google Review

Submitted by Jonathan Wort on 03/26/2018

Jonathan Wort 3 stars rating.

Overall Rating

On line ordering was very poor. The system wouldn't recognize my ID even though I have ordered many times in the past 4 years. I finally had to call for help. The rep was VERY helpful and re entered my ID and then processed the order. Delivery was as advertised. Driver VERY helpful. Have not installed the product yet (water fountain with EZ bottle filling unit). On line ordering complications are why I gave it a 3 star review.

Google Review

Submitted by Chris Lagergren on 03/12/2018

Chris Lagergren 5 stars rating.

Overall Rating

Purchased a Global Industrial 48 x 36 frosted glass dry erase board at a great price and with free shipping. The product arrived quickly and was easy to setup on the wall. Thanks Global!

Google Review

Submitted by Marie Groves on 03/03/2018

Marie Groves 3 stars rating.

Overall Rating

The shopping itself was not a problem as I knew what I wanted and found it right away. Checking out online was the issue. I kept getting messages that my payment information was not correct. Indeed there was a piece that was incorrect. When I tried to change it, the message was that I should delete it and re enter the information. There was no option to delete. Very frustrated I resorted to the online chat where I was able place my order. The chat person, Robinson, was very kind and helpful but could not tell me why I had such trouble. He admitted that people often resort to live chat if they have a problem ordering. This was not the first order I had placed, I have had an account with Global for several years. I very frequently have a problem ordering online. The shipping times have been as promised and the quality of the products have been excellent.

Google Review

Submitted by Zeeshan Naim on 11/28/2017

Zeeshan Naim 1 stars rating.

Overall Rating

The customer service of this company is absolutely garbage. I ordered a bench scale and one of the part was defective so the scale wouldn't assemble. First they didn't respond for a solid 10 days and then they said that i wasn't assembling it properly. I attached pictures and its pretty clear that the cord wouldn't pass the pole because of a plastic bar passing. I think they just want to take money with claims of customer service or warranty but once money is taken, They don't care. I liked their other products and was interested but after this first experience.
NEVER BUYING AGAIN FROM THEM!
They would do return which i know would be a pain but I would have to ship it back and it would cost me money because of their faults. PLEASE DON'T BUY FROM THIS PLACE.

Google Review

Submitted by George C on 08/22/2017

George c 1 stars rating.

Overall Rating

Do NOT buy from this company. Buy some where else !!!
Global Industrial has one of the worse customer services. An order I placed with them had 2 items, one of the items was for 2 cases, the other one was 3 cases, but they mistakenly shipped me only 2 cases of each, short 1 case. I called them several times but the idiots who answered the phone repeatedly said it showed in their system that the boxes were delivered and left on my front porch by UPS. True, they were delivered indeed, I never disputed the fact that they were delivered, I just said the content inside the big cardboard boxes was 1 case short. The low IQ persons who answered my phone claimed: "there is nothing I can do about it"

Google Review

Submitted by Margaret Everding on 07/31/2017

Margaret Everding 1 stars rating.

Overall Rating

Dealing with this company has been an absolute nightmare! I ordered a walker/wheelchair type of product to replace my old one, with the understanding that I could return it if it didn't work for me (based on what turned out to be a misleading return policy, which I did read ahead of time). I received my order quickly and immediately opened it and tried it out, thinking I had 30 days to decide whether to keep or return it. Within a week I realized it did not work for me - whenever we hit a bump, I was nearly dumped out of the wheelchair. I am 81 years old! Not good to fall out on the sidewalk!
I sent an email to Global requesting return information. Their only response was "Is the item used? And is it in the original packaging?" I responded that I had tried it out and detailed the problem I had with it. But I was told that it was not returnable because I had used it. HOW WAS I TO DETERMINE WHETHER IT WORKED OR NOT IF I DIDN'T USE IT?
After numerous attempts to speak with the contact person I had been assigned at Global, and having been told several times by customer service personnel that my rep was trying to get the manufacturer to accept the return, I decided to call the manufacturer. Imagine my surprise when the manufacturer readily agreed to take the item back! Their rep even got the Global rep on the phone and mediated a return at my expense. The item had cost me $169, including tax. It cost me $64 to return it!
It has now been six weeks since the item was received by the manufacturer and I am still waiting for my refund. Spoke to Global today and their "working on it".
In my 81 years, I have never experienced worse customer service! DON'T DO BUSINESS WITH THIS COMPANY!

Google Review

Submitted by David Guerrero on 07/13/2017

David Guerrero 1 stars rating.

Overall Rating

Ordered a 3,000 piece of equipment. It never arrived. And I cancelled the order. Global claimed th carrier lost it and won't return my money claiming the carrier has to return the money to me since they lost it. I did not buy it from the carrier I bought it from global. It's been a month and I'm still out 3000 due to their mistakes.

Google Review

Submitted by Daniel Lee on 10/21/2016

Daniel Lee 1 stars rating.

Overall Rating

Horrible and Terrible company to work with!
Did not deliver the items on time, nearly waited 2 additional months to receive full orders. Paid $4556 for assembly and yet they sent one person to do the job. Even the assembler damaged the main conference table and half of our furniture are not assembled. Asked to send someone to finish the work and representative said "I am sorry Global does not have assembly guys".
Even one star is not worth for this company.

Google Review

Submitted by Han Park on 08/24/2016

han park 1 stars rating.

Overall Rating

we received the shipment today. the delivery guy would not deliver into our office and trying to abandon it at front of the building. I called customer service and they said we had to specify the delivery point. And there is another shipping charge only for that, it would be $100!!.
Last year, I purchased same item and had no issue. It seems that they are just simply answering whatever they want to avoid the situation without helping the customer. Another thing, it was really a late delivery. One of my order is still on back order.. I am afraid that it will happen again with that late delivery. Also, the delivery guy did not take it back the pallet he brought , so we had to take care of that.
I never had this kind of delivery service with any other sellers.

Google Review

Submitted by Steveotm1 on 08/08/2016

steveotm1 1 stars rating.

Overall Rating

Website would not take my address. Called order in and the woman messed up my shipping address, misspelled my last name on the credit card info...I spent an hour and a half after getting the confirmation email talked to about 5 people and I got disconnected every time as i dont think they knew how to fix it...I was hoping to correct the info before it shipped...Its been 4 days and there is still no tracking info in the UPS website....Guess i will never receive the order....will have to wait to be sure before I order the items elsewhere......

Google Review

Submitted by Yossie Brezel on 12/02/2015

yossie brezel 1 stars rating.

Overall Rating

Got my item but parts were missing. After waiting a month for the missing parts to arrive (they never arrived). I couldn't wait longer so went to home depot to buy it. now i want to return and they keep on saying that they have to wait for RA from the manufacture. Lucky me that paypal refunded me for this.

Google Review

Submitted by Chris Stebnitz on 02/12/2015

Chris Stebnitz 1 stars rating.

Overall Rating

We did not receive the item ordered and the tracking number they provided was invalid. After waiting two weeks we have been unable to find out from the shipping department what the problem is. The chat agents would answer and when they found out we were trying to track an order, one agent disconnected and the second said she could not help us. We were told to call or email customer service. Contacting customer service was not easy either. Several times I called and after the answering service picked up I selected the option for inquiring on an existing order. After that it was dead air space. Customer service just says they will send an email inquiry and will let us know when they get a reply. I wouldn't recommend ordering from this company.

Google Review

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