Frain Industries

Submitted by Annonymous on 08/22/2022

Annonymous 1 stars rating.

Shipping manager is rude and ego maniac. Called the comapny and asked the shipping hours they told me till 3.30pm. Checked in at 2.35 and the shipper says i cant load you after 2.30. Broker sent me timing is between 8-3.30. There own company confirmed shipping is till 3.30. But he is just so full of his ego doesnt care about anything. Just sitting there free doing nothing. I had to stay the night 20 hours without any pay. Jyst cause he doesnt wanna work after 2.30 i had only one skid for pickup. Wasnt even like full trailer had to pick 1 skid. Thats how lazy and egoist dic**hed there shipping manager is.

Submitted by Fred Vanbrugh on 04/14/2022

Fred Vanbrugh 1 stars rating.

Submitted by Bob Sodetz on 03/09/2022

Bob Sodetz 1 stars rating.

I've tried to get pricing from these guys on various pieces of equipment for years. I'm not sure why I keep coming back for punishment. I visited when we were located in Addison about 20 years ago. They had this weird "stock trading" bullring type of set up where they simply did volume type of sales/leasing thing and rang a bell every time someone made a "sale".
I simply wanted a price on a flow wrapper they were offering. They won't give you a price, and certainly not via email. Always a phone call, then you answer several questions, then "let me get you on the phone with an engineer." Just happened again. I said "come on guys, you're doing this stock trading thing again, can't you just give me a price?" They yelled something at me(pretty loudly) and hung up...and this guy's last name was Frain! They absolutely refuse to simply give you a price. They just want to rake you over the coals to lease their equipment for a month for about what you can buy it for somewhere else. With the prices they charge for leasing, I can see why they have the extra $ laying around to essentially buy up the equipment that's out there. I agree with other reviewers, run from these guys. If they want to run their business like that, it's fine, but they don't have to be such jerks about it.

Submitted by Anthony Reame on 01/19/2022

Anthony Reame 2 stars rating.

Most of the used equipment on their website is not for sale or for rent only. I've called multiple times looking for information on their label applicators, paddle blenders, and auger fillers only to be told the machines on their website aren't available. I purchased my equipment elsewhere.

Submitted by Wojciech Marchwiany on 01/18/2022

Wojciech Marchwiany 5 stars rating.

This place is the best love it here

Submitted by Alvaro Carrillo on 01/14/2022

Alvaro Carrillo 5 stars rating.

(Translated by Google) Very good people employees and company owners

(Original)
Muy buenas personas empleados y dueños de compañia

Submitted by Max Stanley on 12/17/2021

Max Stanley 1 stars rating.

Extremely inefficient to deal with. It takes many phone calls and emails before they will tell you if they have a machine available and the price.

Submitted by Brad Cook on 10/28/2021

Brad Cook 1 stars rating.

Rude receptionist. Wouldn't bother trying to work with them after that.

Submitted by Curtis Willis on 10/06/2021

curtis willis 1 stars rating.

I called in to ask how much a machine was they have listed. After being asked why I'm calling, Tammy said there was a horrible beep in my line and would call back. Before I could even answer that she hung up and nobody called back.

Submitted by Sean McLaughlin on 08/17/2021

Sean McLaughlin 1 stars rating.

went to the trouble of buying, gathering samples to send to the company as per their requirements, set up a phone meeting.... only to discover they don't have any machines to sell me. They would consider RENTING me a machine for 20K a month. Left phone call without even the hint of an apology for wasting my time. RUN, don't walk from this company. Shysters.

Submitted by Bj Bouyer on 06/07/2021

bj bouyer 5 stars rating.

Great knowledge of product(s) and professionalism.

Submitted by Adam Gerig on 05/19/2021

Adam Gerig 1 stars rating.

Called their number and Erica hung up on me after asking to speak to maintenance or sales in getting service on our equipment. The person answering your phones is the face of your business and you should have people wanting to help not hang up on you less than 30 seconds into the call.

Submitted by Nelson Henry on 05/14/2021

nelson henry 5 stars rating.

Was awesome fast in and out,nice people that I dealt with.

Submitted by Kiera Draper on 05/04/2021

kiera draper 1 stars rating.

Katie and Erika were extremely rude and demeaning on the phone , I asked to speak to someone who would be more interested in helping me and was declined. Katie talked to me like she assumed I could not afford the machine I was inquiring about and sense she felt that way she had no interest in helping me . She yelled it was a $100,000 machine then asked me if I had $100,000 as if I was waisting her time .she told me “this isn’t for no hundreds of bottles a day” I’ve done my research and I know exactly what machine I need and was hoping to move forward with purchasing this machine for my warehouse . She also stated that before moving forward in talking about the machine I wanted I need to send her a sample of my products and wait on her to email me which that email never came . I’ll be looking elsewhere. Very disappointed in this experience I called back to see if I could be transferred to someone who actually wanted to help me , Erika answered and told me rudely that I could only be transferred back to rude and demeaning Katie . This company just missed out on a $100,000 sale due to horrible customer service .

Submitted by Ray Irving on 03/29/2021

ray irving 5 stars rating.

Submitted by Pavel Yevdash on 02/04/2021

Pavel Yevdash 5 stars rating.

Submitted by Serhiy Kondratyuk on 01/06/2021

Serhiy Kondratyuk 5 stars rating.

(Translated by Google) Fantastic

(Original)
Fantastik

Submitted by Christopher Williams on 07/24/2020

Christopher Williams 5 stars rating.

Quick unload very professional

Submitted by Iurie Berbeci on 06/19/2020

Iurie Berbeci 5 stars rating.

Submitted by V Stetsovsky on 06/17/2020

v stetsovsky 5 stars rating.

Submitted by Guadalupe Garzs (TexMex71) on 06/09/2020

Guadalupe Garzs (TexMex71) 1 stars rating.

Submitted by Mike Smyth on 05/29/2020

Mike Smyth 5 stars rating.

Submitted by James Boicourt on 05/07/2020

James Boicourt 5 stars rating.

Submitted by James Wood on 04/21/2020

James Wood 5 stars rating.

After reading some of these reviews, I felt compelled to write mine. Because some of these are really out there. First, they do ask a lot of questions. How else are they supposed to get you the right equipment. Yes you pay a premium. But when you get the equipment it is set to run your product and will run as stated.

Submitted by Christa Cotton on 04/02/2020

Christa Cotton 1 stars rating.

I must implore you, search for used machinery elsewhere. Frain Industries is horrible to work with and in our case, rented us 35-year old used equipment for 20% more than the cost of a brand new piece of machinery from the same manufacturer! Unfortunately, we discovered that after the fact. Regardless, we purchased the new equipment, terminated our relationship with Frain and will NEVER work with them again. I highly recommend checking with their competitors. Frain might be family run and operated, but the management is difficult at best once your contract is signed, and they do not have your best interests at heart. Be warned: these are not the partners you want in food manufacturing.

Submitted by Ross Schaefer on 11/18/2019

Ross Schaefer 5 stars rating.

We are a contract manufacturer within the Nutritional Snack industry.
Recently we were awarded a contract to produce energy bars which required machinery we didn’t have coupled with a very tight launch deadline.

We contacted Frain and walked through our project requirement. Frain responded with a sense of urgency and offered immediate machinery options. In short, we were able to secure machinery that allowed us to satisfy our project. Ultimately, our clients granted us large volumes.

Thank you to the Frain Team…

Submitted by Mr. Wildanger on 10/30/2019

Mr. Wildanger 1 stars rating.

Bait and switch tactics! They get you on the phone and then treat you like a peasant. Take your business elsewhere.

Submitted by Andrei Cretu on 10/30/2019

Andrei Cretu 4 stars rating.

1 hour 10 to get unloaded they open at 7 am and close at 3:30pm

Submitted by John Martin on 10/14/2019

John Martin 5 stars rating.

Pleasure to do business with. Very knowledgeable staff. Would recommend.

Submitted by Luke Kuznik on 10/02/2019

Luke Kuznik 1 stars rating.

Very rude on the phone. Actually hung up on by the rep in the middle of a call. Very surprising when I was the one who was trying to buy/rent a piece of equipment. Seemed like if it took work on his behalf, he did not want to deal with the sale. Beware.

Submitted by Lizzie Kaboski on 09/12/2019

Lizzie Kaboski 5 stars rating.

Submitted by Owen Reach on 09/11/2019

owen Reach 5 stars rating.

Great service, they truly put the rain in Frain!!

Submitted by Griffin Burke on 07/29/2019

Griffin Burke 5 stars rating.

Great customer service and a pleasure to do business with. Would recommend.

Submitted by Rose Dalton on 07/29/2019

rose dalton 5 stars rating.

Submitted by Jamie Stone on 07/29/2019

Jamie Stone 5 stars rating.

Submitted by Elsa Angulo on 07/29/2019

Elsa Angulo 5 stars rating.

Submitted by Geronimo Ruiz on 07/29/2019

Geronimo Ruiz 5 stars rating.

Submitted by Andjela Bursac on 06/04/2019

Andjela Bursac 5 stars rating.

Submitted by Frances Strange on 06/03/2019

Frances Strange 5 stars rating.

Submitted by Kiki R on 06/03/2019

Kiki R 5 stars rating.

Submitted by Brett Sprengel on 06/03/2019

Brett Sprengel 5 stars rating.

Great company, even better people

Submitted by Ashley Alfini on 06/03/2019

Ashley Alfini 5 stars rating.

I honestly had a great experience with this company. Very professional and accommodating service. Staff was also very friendly and helpful!

Submitted by Stephanie Ortiz on 06/03/2019

Stephanie Ortiz 5 stars rating.

Submitted by Georgina Sanders on 06/03/2019

Georgina Sanders 5 stars rating.

Amazing service with brilliant staff.

Submitted by Maggie Smith on 03/21/2019

Maggie Smith 1 stars rating.

Submitted by Fern on 03/07/2019

Fern 1 stars rating.

1st come 1st serve on deliveries that's a plus but, once you get a door very slow to unload, they truly take their time. 4 hrs to get a few machines out.

Submitted by Patrick H. on 01/17/2019

Patrick H. 3 stars rating.

Submitted by Patrick H on 12/20/2018

Patrick H 1 stars rating.

Submitted by Аndrey Y on 11/08/2018

Аndrey Y 1 stars rating.

Very SLOW receiver!!! Truckers keep in mind.

Submitted by K B on 07/16/2018

K B 1 stars rating.

Submitted by Tom B on 04/20/2018

Tom B 3 stars rating.

Pricey but huge selection

Submitted by Virk Singh on 09/08/2017

Virk Singh 1 stars rating.

Terrible sales people will scam you

Submitted by James Brown on 09/08/2017

James Brown 1 stars rating.

Dishonest and untrustworthy sales people, especially "Patrick". Deal with caution!

Submitted by Chad Merry on 08/14/2017

chad merry 1 stars rating.

Horrible company, they have just lost business with a major pharmaceutical company. Had an equipment return all scheduled because the conveyor was not built as expected, the delivery was delayed and now Frain will not accept the return. Very shady salesman, who do not care about anything other than making a sale.

Submitted by Taylor Sexton on 08/09/2017

taylor sexton 5 stars rating.

Most kind salespeople ever! Wow!

Submitted by Kevin Rabbani on 08/03/2017

kevin rabbani 1 stars rating.

Terrible service and a bunch of untrustworthy liars. I asked prices for 8 kettles online ranging from 50 gallons to 600 gallons. Called to see why I had not received a quote. Jim their head sales guy wants me to give him description and sizes of every single kettle I chose on the phone. When I ask why??? Jim says because "it take long time to get the info online and we are having issues with our internet" and again asks me what size kettle I'm looking for. I say again 50 to 600 gallons. I try to explain to Jim that I'll wait for him to get my info online or I will fax him the sheets from the internet. He does not believe me and starts asking questions again which agitates me. When I explain to him loudly that my call is made to insure that he understands I am serious, he hangs up the phone. I call a second time and he denies that he hung up the phone and goes through the same line of questioning because he does not believe that I am serious. He again hangs up. I call a third time, and John Frain picks up admitting this time that his head of sales just hung up on me twice because "they just don't give out quotes" even though I just had told him I am in the market to purchase multiple kettles. If you can't trust me after multiple emails and calls then there is no reason to do business. Come back in six months and you will see that I purchased the kettles I was looking for. You just lost out on a few hundred thousand dollar deal because you did not trust me. Good Job!

Submitted by Unique Blister on 01/04/2017

Unique Blister 3 stars rating.

Submitted by Anonymous Joy on 11/24/2016

Anonymous Joy 1 stars rating.

Bad company. Curroupt. Takes advantage. Thinks people are worthless unless Frain gets money from them.

Did you know that Frain...

1. Records every phone call without permission.
2. Doesn't care about their customers unless they spend money.
3. Are horrible at connecting back with you on timely manner.
4. Fired someone for being Mexican.
5. Jack prices up.... A lot.
6. Doesn't give a rats ass about international clients. They think it's a 20/80 they'll buy and say those people "waste their time".
7. Is made up of rude office people.
8. Has a great engineering staff that they take for granted.
9. Has an engineering staff in the office separate from their working engineers who always needs to get on the line, who talk as if you're stupid and don't know what equipment you need. They think they know everything, and once you doubt them, they'll give you the worst attitude and even hang up on you. Their engineering team aren't even qualified/certified engineers. Hell get their team in back on the phone to answer questions... They may be mich nicer then these clowns.

And lastly...
10. Will not tell you that your calls are recorded and will call you every month if seen fit just so they can get a "sale" out of you. Otherwise they'll pester with calls. Even if you ask to be removed from their calling and email list.

Did you know.. The account managers there are very greedy. If they don't get the price they want and you hang up the first time but call back... They'll tell you that one has been sold and will give you one similar which either costs the same or less, jack up the price then bargain the price down to what they wanted you to pay in the first place to make it look like a sale.

So waste your time if you want. But now you know what you're getting yourself into.

Submitted by Jason White on 05/22/2013

Jason White 5 stars rating.