Submitted
by Tyler Kelley on 01/17/2019
Tyler Kelley 5 stars rating.
Epilog Laser is the real deal. We had the pleasure of visiting their facility in Golden, CO and we knew that this was the type of business we want to work with. The staff was knowledgeable, approachable, and friendly. Our experience started out the Alex in the applications dept. Alex understood our timeline and made sure he got us in as soon as he could. When we arrived he was ready, and delivered an unforgettable hands on experience.
The next Epilog'er we met was Sean (our sales rep). Throughout the entire process Sean was extremely responsive and professional. Sean also knows these machines inside and out and since our purchase he has stayed in regular contact.
Are these machines top of the line? Yes, and we checked! However it isn't just their excellent product that you are investing in; this company has the people and culture that are necessary for building a successful business relationship. We highly recommend them.
I used to love epilog. I've used many of their machines over the last 20 years and do believe they make good machines. However their sales and service is very bad now. When your machine is down and you need help you can't get service. It took me over a week last time I had an issue to get back up and running. I finally decided to purchase another machine for backup and overflow and I couldn't get a sales person on the phone. Nobody at their headquarters or sales distribution center will call me back. So I have made the decision to move on to another Company that I can rely on.
Submitted by Jayson Eastwood on 09/02/2022
Forget about their customer support when you need them. They seem to have one field technician for the whole country who never return calls. Call up the main office and they reffer you to the same person over and over again....good, if he returns your call. Will be purchasing another brand for sure this year, something that works well with windows 10 and 11. Laser is great when it works, if you can live with it working 75 percent of the time in the heat of production with no one to turn to.
Submitted by B “logan” R on 02/24/2022
Submitted by Rye Guren on 01/04/2021
Horrible support. We bought a machine January 2019 and ended up returning it by September 2019. The machine was down more than it worked. The way you have to go about buying these machines from limited sales people was a horrible to start to a horrible experience. We ended up in a legal battle to get out of the lease and only were partially refunded for all the money we spent on a broken laser. We are now moving on to Trotec.
Submitted by Candice Yagmin on 09/16/2019
Customer service at epilog is like being at your favorite grandma's house. They excel.
Submitted by Nathanael Dick on 01/30/2019
I've been using Epilog lasers for over seven years and will continue to use them! They have been great to work with and their customer support is outstanding! If you're in the market for a quality laser system with great support, look no further, Epilog has you covered!
Submitted by Mike Westbrook on 10/03/2018
We have used Epilog for years. While like any equipment, certain things can wear out over time, Epilog is great in getting the components out to you promptly so that your business production isn't down too long. Easy components to install. Good laser for the price.
Submitted by Crown Trophy Arvada on 08/22/2018
I have used their lasers many times through local maker spaces, libraries, and at the School of Mines in Golden. I have also used many laser cutters and machines from other brands and companies, Epilog is one of the most reliable and powerful solutions packed with features and quality.
Submitted by Cody Borst on 07/15/2018
A pricey system that tried to get you to get financing to be as much is 40% interest you know I thought that was illegal in this country! You’re only as good as the people you do business with
Submitted by Hi There on 06/22/2018
